You are here:

Home > Clients > Client Charter

Client Charter

We recognise that people are at the heart of every organisation and our reputation has developed over 20 years, based upon, trust, integrity, honesty and a partnership approach. We are committed to providing exceptional customer service to both clients and work seekers, placing you first.

We are ISO 9001:2008 accredited across our organisation giving you peace of mind in established auditable policies and procedures.

• We abide by and keep up to date with all relevant legislation
• We abide by the REC code of conduct
• We fully comply with Data Protection Privacy
• We fully adhere to Gender, Race, Age and Disability discrimination and respect diversity
• We will treat all clients with dignity and respect at all times
• We aim to meet with all new clients wherever possible
• We will always issue copies of terms and conditions prior to engagement
• We will keep you regularly informed throughout the recruitment process
• We will call back when we say we will
• We will provide detailed feedback and on-going support
• We conduct thorough vetting and pre-placement assessments
• All candidates are face to face interviewed, proof of identity, right to work and reference checked
• For every assignment a full booking confirmation is issued
• We will immediately declare any foreseeable conflicts of interest
• We will not deliberately attempt to encourage a person to leave employment from a current client that we represent
• We respect and observe the highest levels of integrity, respecting confidentiality and are dedicated to best practice
• We are committed to continuous improvement
• We obtain candidate’s permission prior to client submission