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Candidate Charter

With 20 years experience and with 75% of candidates applying to us from personal recommendation, we have built a reputation based upon, trust, integrity, honesty and a partnership approach. We are committed to providing exceptional customer service to both clients and work seekers, placing you first.

We are ISO 9001:2008 accredited across our organisation giving you peace of mind in established auditable policies and procedures.

• We abide by and keep up to date with all relevant legislation.
• We abide by the REC code of conduct
• We fully comply with Data Protection Privacy
• We fully adhere to Gender, Race, Age and Disability discrimination and respect diversity
• We are fully committed to equal opportunities and cultural diversity
• We treat all candidates in the way we would wish to be treated
• We will treat all candidates with dignity and respect at all times
• All applications are treated in complete confidentiality
• We will appoint a designated named consultant
• We will not submit your details to a client without your prior consent
• We will keep you updated of progress in all applications
• We will send you written confirmation of all booking details prior to commencement
• We will clearly specify assignment details including pay
• We will pay promptly and accurately all wages and benefits
• We will call on the first day of new assignments to ensure safe arrival
• We will regularly call and support you throughout your registration with Lifeline
• We will be honest and open with you throughout our dealings
• We are committed to continuous improvement and actively welcome your suggestions
• We will not deliberately attempt to encourage a person to leave employment from a current client that we represent
• We respect and observe the highest levels of integrity, respecting confidentiality, privacy and are dedicated to best practice